RETURNS

Damaged shipments or shortages are to be reported immediately.  In the event there is damage, the original container must be kept until the claim is resolved.

Local Vendors:  All returns for local vendors may be done by the department.  Please obtain a copy of credit and send or fax to Open Orders with a release number, or call and let Open Orders know what is being returned.  

Out-of-Town Vendors:  All returns for out-of-town vendors, regardless of value, must go through Open Orders on a Material Return form.  The only exception is OfficeMax returns, which follow the OfficeMax Product Return Policy.

Questions regarding returns should be directed to:

Nancy Devers
517.355.1700 ext 190
Open Order Office Supply Vendors

Linda Gardner
517.355.1700 ext 196
Open Order Hardware Vendors
Have-A-Bar, Besco, Epson, Relocation Services

Gwen Smart
517.355.1700 ext 192
Open Order Scientific and Medical Vendors