University Stores - Shipping - FedEx Passkey FAQ

General Usage
What do I do if I forgot my user ID or password?
Go to the FedEx.com login screen. Click the “Forgot your password or user ID?” link located below the user ID and password fields. Enter your e-mail address in the fields provided and your user ID and/or password will be e-mailed to you.

Does FedEx provide courtesy packaging for its Ground service?
No, FedEx only provides packaging for its Express (Air) services. Using any of the FedEx Boxes, Envelopes, Paks, Tubes for Ground service may delay delivery of your package.

What type of packaging should we use with FedEx Ground?
You can use virtually any box with FedEx Ground, provided it is not a FedEx Express box or a box provided by another carrier.

Are there additional charges if I use FedEx Ground from my office?
Yes, if you contact FedEx Ground to pick up a Ground package at your office you’ll be charged either $8 or $12 for the week the pick up occurs depending on how many packages you ship during that week (whether you get a pick up once or all 5 days). If you are shipping more than $60 in Ground packages for the week you’ll pay $8. If it’s less than $60 in Ground packages you’ll pay $12. Ground pick ups will always occur the following business day that you schedule the pick up. You can also take your Ground packages directly to University Stores - they have a daily ground pick up at their location (133 W. Service Rd).

I am required to input a weight in order to process my shipment, but I don’t have a scale to weigh the package. What should I do?
You only need to estimate the weight of each package. FedEx weighs each package as it passes through the system and will adjust what you are billed based on the actual weight of the package. Your courtesy rate should only be considered as an estimated cost and will be adjusted based on the actual package weight and any applicable surcharges at the time of billing.

Can I ship from FedEx.com at any location?
Yes, provided the computer at the remote location has access to the Internet and a printer.

Is it possible to send more than one package in a shipment?
Yes, you can send up to 25 packages per shipment. Just click the “Number of Packages” drop-down list on the main screen and select the desired amount.

How late in the day can I void a shipment or package?
You can void a shipment or package at any time, provided the package has not been turned over to FedEx for processing.

If the daily pick up has already taken place, can I take a package to a FedEx drop off location?
Yes, you can take your package to any FedEx drop box, FedEx Kinkos, FedEx Authorized Ship Center or the nearest FedEx station. Contact 1-800-Go-FedEx to locate the nearest drop off point as well as the last pick-up time for that location.

Is it required that I view the shipment options before generating a shipping label?
No, you only need to access the shipment options screen to select a special service for the shipment, change the signature service, or enter additional reference information.

I want to ship a package using a particular service type, but that service type is not listed in the “Service Type” drop-down list on the shipping screen.
It is possible that the service type you wish to use is not available for the Recipient’s zip code, or your administrator has removed the service type from the drop down list. To verify that the service type is available for the zip code in question, go to www.fedex.com, click "Package/Envelope Services," then click "Ship," and then “Get Transit Times.” Enter the required information to determine if the service is available. You may also contact your University Stores to verify that the service is available to you.

Is it possible to process international shipments using Ship Manager at FedEx.com?
Yes, Ship Manager at FedEx.com is able to generate all the documents necessary to process an international shipment.

Is it possible for me to edit a shipment after I have printed my label?
If you notice the error on the label display page, click the “Edit Shipment” button at the bottom of the screen. This will return you to the shipment screen and allow you to make any changes.

If you notice the error after you’ve closed the label display page, go to the "Track/History" tab, delete the shipment, and process a new one.

In both cases, be sure to discard the old label and replace it with the new one.

How much of my shipment history can I view online?
Ship Manager at FedEx.com stores 45 days of shipping history, which is available to you.

Can I download my shipping history?
Yes, select the amount of shipping history you’d like to view, select the records you’d like to save and click the download button at the bottom of the "Track/History" screen.

ShipAlert
Is there an additional cost for using the Ship Alert feature?
No, use of this feature is absolutely free.

Does the e-mail sent by the Ship Alert feature include the tracking number?
Yes, the e-mail will include the tracking number as well as a link to the FedEx Web site which will display the tracking results for the package.

When is the Ship Alert e-mail sent out?
The Ship Alert e-mail is sent when the shipping label is generated.

What should I do if I need to send the Ship Alert e-mail to additional people after I have shipped the package?
Always include yourself in the Ship Alert notification. This way, you can forward the e-mail to additional parties once you receive it.

Signature Services
When will FedEx require a signature for a package?
Currently, FedEx will require a signature for all shipments going to a commercial address, regardless of whether they are sent using Express or Ground. For residential deliveries, a signature is not required for FedEx Ground, FedEx Home Delivery, or FedEx Express. FedEx has implemented a "No Signature Required" policy for residential shipments. A fee will apply if you select any of the signature required options for a residential location.

Is it possible to request a package be delivered without requiring a signature?
Yes, select "Deliver without signature" from the "Signature Services" drop-down list on the "Shipment Options" screen.

What other signature options are available?
FedEx currently provides the following signature options: Direct Signature Required, Indirect Signature Required, and Adult Signature Required. Direct Signature Required instructs the courier to only deliver the package if the recipient is available to sign for it. Indirect Signature Required allows the courier to obtain a signature from anyone at the residence or business, or a neighboring residence or business. Adult Signature required instructs the courier that this package should only be turned over to persons 21 years of age or older.

Address Book and Fast Ship Profiles
What is the difference between saving an address to the Address Book and saving a shipment to my Fast Ship profiles?
Saving an address to your Address Book will store the recipient’s address and e-mail information. Saving a shipment to your Fast Ship profile will save the service type, package type, weight, reference information and any special services used for the shipment. When you send a shipment using a Fast Ship profile, Ship Manager at FedEx.com will use these settings and automatically generate your label.

Is it possible to ship to a recipient directly from the Address Book?
Yes, just check the check box to the left of the person’s name and click the orange Ship button located at bottom right of the address book. You will be returned to the shipment screen, with the address information populated.

Can I share address with others in my department?
Yes, check the check box to the left of the address you’d like to share and then click the “Share” button at the bottom of the address book window. Note that you can select more than one address at a time.